DELIVERY TIMEFRAMES
Delivery times vary depending on:
• Whether the item is custom made or in stock
• Complexity of manufacturing
• Material availability
• Production schedules
• International transportation and logistics
Estimated delivery times are displayed on each product page under the Delivery Information tab.
Important:
All delivery dates provided are estimates only.
Made-to-order products are subject to manufacturing schedules and international freight conditions. Delays may occur due to factors outside of our control, including:
• Factory holidays
• Customs clearance
• Shipping delays
• Transport disruptions
• Weather conditions
• International freight congestion
Grand Lux Furniture shall not be held liable for delays caused by such circumstances.
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- DELIVERY CONFIRMATION & SCHEDULING
Once your order is ready for dispatch:
• Our logistics team will contact you typically 1–3 days before delivery to schedule a suitable delivery date.
• A time window will be provided where possible, however exact delivery times cannot be guaranteed.
• You must ensure someone over the age of 18 is present to accept delivery.
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- FREE UK DELIVERY & ASSEMBLY
We offer free delivery and assembly throughout mainland UK for all qualifying furniture orders, carried out by our professional in-house delivery team.
Exclusions:
• Scotland
• Northern Ireland
• Republic of Ireland
For deliveries to these locations, additional assembly charges may apply. Our team will advise prior to dispatch.
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- DELIVERY METHOD
Our delivery service includes:
• 1–2 man professional delivery team
• Delivery to your property
• Assembly of furniture where required
• Removal of external packaging
Smaller items such as cushions, accessories, or decor items may be shipped via courier services including DPD or Royal Mail.
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- CUSTOMER RESPONSIBILITIES – ACCESS & MEASUREMENTS
It is the customer’s responsibility to ensure:
• All access routes are suitable for delivery
• Doorways, hallways, staircases, lifts, and corridors are measured accurately
• The furniture can safely fit into the delivery address
If delivery cannot be completed due to insufficient access:
• Additional delivery attempts
• Specialist handling
• External hoisting
• Upholstery dismantling or reassembly
may incur additional charges, which the customer is liable for.
We strongly advise customers to check all measurements carefully before placing an order.
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- ROOM PREPARATION
Customers must ensure:
• The delivery area and room of placement are fully cleared and prepared
• Sufficient space is available for assembly
• Floors and access routes are clear
Failure to prepare the space may result in delivery delays, aborted deliveries, or additional charges.
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- MISSED OR FAILED DELIVERIES
If a delivery attempt fails due to:
• Customer not being present
• Access issues
• Inadequate preparation
• Refusal of delivery
Additional delivery charges may apply.
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- DELIVERY INSPECTION & ACCEPTANCE
Customers must inspect goods carefully at the time of delivery and assembly.
Any visible damage, defects, or discrepancies must be:
• Reported immediately to the delivery team
• Recorded on the delivery documentation
• Photographically documented
Failure to report visible damage at delivery may affect subsequent claims.
This does not affect your statutory rights regarding latent or concealed defects.
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- INSURANCE & RISK
All orders are fully insured by Grand Lux Furniture during transit and delivery.
Once delivery and acceptance have taken place, responsibility transfers to the customer.
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- INTERNATIONAL DELIVERY
For international shipping enquiries, please contact:
info@grand-lux-furniture.com
International deliveries are subject to:
• Custom duties
• Import taxes
• Local handling fees
• International shipping charges
All such costs are the responsibility of the customer unless agreed otherwise in writing.
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- DELIVERY ESTIMATE DISCLAIMER
Delivery estimates are non-binding and subject to change. Delays caused by manufacturing schedules, international freight, customs clearance, weather, industrial action, or other unforeseen events are beyond our control and do not constitute breach of contract.