Last updated May 19, 2024
REFUNDS
REST ASSURED. All items will arrive as shown otherwise stated by you. We undertake 2 quality checks to make sure no mistakes are made on our side and to ensure you receive our faith. In unrealistic circumstances that your order has arrived faulty on our behalf, we will simply solve the issue to ensure customer satisfaction and it is our responsibility to make sure no problems are left unsolved.
Immediate discovery of any faults or harm caused at the time of delivery and collection, you have the following options:
Right for Rejection: You may reject the product and receive a refund within 14 days of acceptance. PLEASE NOTE. This does not apply for bespoke items as they are Final and NON-REFUNDABLE (ie. Products purchased from the website or store that have more than one colour, size, and finishing option are considered bespoke products).
Upon rejection, we will provide a refund scheme after we have received & inspected the goods. After inspection, the buyer of the goods will receive the purchase price within 14 days.
Right to Keep: If the product remains usable despite the damage, we will arrange for a repair if not replacement. In cases where repair or replacement is not feasible, a full refund will be issued.
Small faults such as missing pieces will be solved and dealt with immediately. If any problems occur please let us know whilst receiving your order. Our delivery drivers will ask you to sign a form to confirm everything is fine with your order, please check carefully before signing while you are present.
The customer is responsible for notifying us, we or the company ‘Grand Lux Furniture’ of any product damages or incorrect products/services received. A formal Email should be sent in writing to [email protected]. Please provide evidence of all faults and issues which could consist of videos and pictures. Immediate communication helps us to swiftly address any issues and ensure customer satisfaction.
Cancellations: Cancellations are accepted within 24 hours of placing an order. After the cancellation period has expired, we cannot accept anymore cancellations. The customer may loose their deposit if they decide to cancel after the period has expired.
Please read our Terms and Conditions before placing an order.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07888294653|02071678803
[email protected]